These Terms & Conditions apply when you engage Providerflow ("we", "us", "our") to provide website design, AI automation, marketing systems, CRM implementation, and related digital services.

1. Services

Providerflow provides digital marketing and business automation services, including:

Website design and development

AI chatbots and virtual assistants

CRM implementation and automation

Marketing automation workflows

Email and SMS campaigns

SEO and content creation

Business process automation

Website hosting and maintenance (where included)

Training and technical support

Services are provided in accordance with your accepted proposal, quotation, subscription, or Service Agreement.

Unless specifically agreed in writing, Providerflow does not provide legal, accounting, financial, business consulting, or compliance advice.

2. Service Agreements

Where applicable, services are provided under a signed Service Agreement or accepted proposal.

The agreement outlines:

Services to be delivered

Project scope

Timeframes and milestones

Pricing and payment terms

Ongoing subscription or maintenance services (if applicable)

Cancellation and termination terms

Any work outside the agreed scope may incur additional charges, which will be discussed and approved before work commences.

3. Fees and Payments

Fees are payable in accordance with your accepted quotation, invoice, subscription, or Service Agreement.

Payments may include:

One-off project fees

Recurring subscription or maintenance fees

Approved additional services

Invoices are due by the payment date shown on the invoice.

Providerflow reserves the right to suspend services where invoices remain unpaid.

4. Client Responsibilities

To enable us to deliver your project efficiently, you agree to:

Provide accurate information and project requirements.

Supply requested content, images, logos and branding materials.

Respond to requests for feedback or approvals within a reasonable timeframe.

Maintain ownership or appropriate licences for any content you provide.

Delays in receiving required information may affect project timelines.

5. Intellectual Property

Upon full payment, ownership of custom website content created specifically for your business transfers to you unless otherwise agreed.

Providerflow retains ownership of:

Proprietary templates

Automation frameworks

AI prompt libraries

Internal systems

Software configurations

Processes and methodologies

Third-party software remains subject to the licence terms of the respective provider.

6. Third-Party Platforms

Our services may utilise third-party platforms including, but not limited to:

GoHighLevel

Google Workspace

Meta

OpenAI

Stripe

Twilio

WordPress

Other approved software providers

Providerflow is not responsible for outages, pricing changes, feature changes, policy updates, or service interruptions caused by third-party providers.

Any third-party subscription fees remain the responsibility of the client unless otherwise agreed.

7. Communication

By engaging Providerflow, you consent to us communicating with you via:

Phone

SMS

Email

Video conferencing

Other agreed communication platforms

We may contact you regarding:

Project updates

Website changes

Support requests

Training sessions

Billing

Security notifications

Service maintenance

Marketing recommendations

You may update your preferred communication method at any time.

8. Privacy and Confidentiality

We are committed to protecting your privacy and handling personal information in accordance with our Privacy Policy and applicable Australian privacy legislation.

We will only disclose information where:

You have provided consent;

Disclosure is required by law; or

Disclosure is necessary to protect our legal rights or prevent serious harm.

9. Service Availability

While we aim to provide reliable services, we cannot guarantee uninterrupted availability of websites, hosting, automation platforms, AI services, or third-party integrations.

Scheduled maintenance, software updates, internet outages, and third-party service interruptions may occasionally affect availability.

10. Limitation of Liability

Providerflow will exercise reasonable care and skill in delivering our services.

To the maximum extent permitted by law, we are not liable for:

Indirect or consequential losses

Lost profits or business opportunities

Loss of data caused by third-party systems

Downtime outside our reasonable control

Changes made by third-party software providers

Our total liability is limited to the amount paid by you for the relevant service giving rise to the claim.

11. Changes to Services

From time to time, we may improve, modify, or discontinue aspects of our services to reflect changes in technology, security, or industry best practice.

Where these changes materially affect your service, we will provide reasonable notice where practical.

12. Complaints and Feedback

We welcome feedback and are committed to resolving concerns promptly and fairly.

If you have a complaint, please contact us so we can work with you to resolve the issue as quickly as possible.

13. Contact

Providerflow Digital

Australia

Email: [email protected]

Website: https://providerflow.co

14. Results Disclaimer

Providerflow provides tools, websites, automation and marketing systems designed to improve business efficiency and lead generation. However, we do not guarantee specific business outcomes, search engine rankings, enquiry volumes, revenue growth or other commercial results. Success depends on many factors outside our control, including market conditions, competition, advertising spend, client responsiveness and the quality of information provided.