Providerflow ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose your personal information when you use our website or engage our services.

1. Who We Are

Providerflow provides website design, AI automation, CRM implementation, digital marketing, and business growth systems for Australian businesses, including NDIS providers.

Website:
https://providerflow.co

Email:
[email protected]

2. What Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

Name

Business name

Email address

Phone number

Job title

Billing information

Website details

Technical Information

IP address

Browser type

Device information

Pages visited

Website usage data

Cookies

Project Information

Where you engage our services, we may collect information required to complete your project, including:

Branding assets

Website content

Images

Marketing materials

CRM data

Business information

3. How We Collect Information

We collect information when you:

Complete a contact form

Book a meeting

Subscribe to our newsletter

Purchase our services

Contact us by phone or email

Interact with our AI chatbot

Visit our website

Engage with us through social media

Some information is collected automatically through analytics and cookies.

4. How We Use Your Information

We use your information to:

Respond to enquiries

Deliver our services

Build and maintain your website

Configure AI assistants and automation

Manage your CRM

Process payments

Provide customer support

Improve our website and services

Send service updates

Send marketing communications where permitted by law

5. Cookies and Analytics

Our website uses cookies and similar technologies to improve your browsing experience.

We may use services including:

Google Analytics

Google Tag Manager

Meta Pixel

GoHighLevel

Other marketing and analytics tools

These services help us understand website performance and improve our services.

You can disable cookies through your browser settings, although some website features may not function correctly.

6. Third-Party Services

We work with trusted third-party providers to deliver our services, including:

GoHighLevel

Google Workspace

Stripe

OpenAI

Meta

Twilio

WordPress

Cloud hosting providers

Email and SMS providers

These providers may store or process information on our behalf in accordance with their own privacy policies.

7. AI Services

Some of our services include AI-powered tools and virtual assistants.

Information submitted through AI chatbots or automation may be processed to:

Respond to enquiries

Generate content

Automate workflows

Improve customer support

Where possible, we encourage clients not to submit sensitive personal information through AI systems unless specifically required.

8. Marketing Communications

If you subscribe to our updates or become a client, we may send you information about our services.

You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

We will continue sending essential service communications relating to active projects or subscriptions.

9. Data Security

We take reasonable steps to protect your personal information from:

Unauthorised access

Loss

Misuse

Disclosure

Alteration

While we use industry-standard security measures, no online system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our services

Meet legal obligations

Resolve disputes

Maintain business records

When information is no longer required, it is securely deleted or de-identified where practical.

11. Access and Correction

You may request access to the personal information we hold about you.

You may also request that incorrect or outdated information be corrected.

Requests can be made by contacting us using the details below.

12. Overseas Disclosure

Some of the technology providers we use may store or process data outside Australia.

Where this occurs, we take reasonable steps to ensure those providers comply with appropriate privacy and security standards.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

Providerflow

Australia

Email:
[email protected]

Website:
https://providerflow.co